Refund Policy

Your 100% satisfaction is important for us.

oshoplin.com’s policy is to issue a refund for qualified merchandise returned in original, unused condition within 21-day of your order date for most items, exceptions stated below. Items must be unworn and tags must be attached. Gift cards, fragrance, and lingerie items are not eligible for a return, exchange, refund or credit. Once a return is received, it takes 7-14 business days to process your return, in addition to 3-5 business days for the refund to be credited to the payment method used at the time of purchase. Orders placed using Cash on Delivery payment method shall receive their refund via any Smart Wallet of our customers choice. oshoplin.com can not in anyway refund cash with our shipping company representatives.

We have a 21-day return policy, which means you have 21-day of your order date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please click here to visit Your Account, and choose your order. Customers can also contact us at cs@oshoplin.com for any clarifications related to a return. When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. In most cases, and for our customers complete satisfaction and convenience, an agent will pick-up the items requested for return from your doorstep. Items sent back to us without first requesting a return will not be accepted.

All returned items shall be inspected before issuing a refund.

If approved, we shall deduct the shipping fees from the returned item(s) total amount, then we will process your refund* within 1-2 business days after approval. 

In case of rejection**, we will send back the returned item(s) to the same address within 1-2 business days. Customer are responsible for return shipping fees. Return shipping fees for orders delivered in the following countries for each return shipment shall be as follow:

  • For orders delivered in Egypt is EGP200 L.E.
  • For orders delivered in Saudi Arabia is SAR40.
  • For orders delivered in United Arab Emirates is AED40.
  • For orders delivered in Qatar is QAR40.

* You should see the refunded amount in your bank within 14 business days.

** If you want to know more about why your return request is rejected, please chat with us or contact us at cs@oshoplin.com.

 

IMPORTANT NOTE: To the maximum satisfaction of oshoplin.com Customers, we, at most cases approve the return item(s), however, customers must ensure the returned items are according to oshoplin.com Return Policy and eligible for return in order to avoid return shipping fees.

You can always contact us for any return question at cs@oshoplin.com.

 

HOW TO START A RETURN?

  • Visit Your Store.
  • Choose Your Order.
  • Follow the instructions and select the items you want to return.
  • Once your request is approved, you will get a confirmation email with return guidelines.

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. To start a return, please click here to visit Your Account, and choose your order.

A return for any damaged item shall be requested within 2 maximum days from receiving your order. 

 

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like gift cards, fragrance, and lingerie items are not eligible for a return, exchange, refund or credit. 

 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have intend to exchange within 21-day of your order date, and once the return is accepted, we'll then send you the new item.

 

REFUNDS
We will notify you once we’ve received and inspected your returned item(s), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Orders placed using Cash on Delivery payment method shall receive their refund via any Smart Wallet your choice. oshoplin.com can not in anyway refund cash with our delivery agents.

 

 

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