Frequently Asked Questions

MY ACCOUNT
HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?

To be the first to hear about new collections, sales and promotions, and exclusive events, please join our email list by clicking Newsletter Signup at the bottom of each page.
HOW DO I UNSUBSCRIBE FROM YOUR EMAIL LIST?

We'll be sad to see you go, but if you'd no longer like to receive emails from oshoplin.com simply click Unsubscribe at the bottom of the email.
HOW DO I CREATE AN ACCOUNT?

Creating an account at oshoplin.com is just simple like that.
Simply click My Account at the top of any page, then write your email that you have access to, and you will receive a login code. Simply use this login code to access your account. Logging in to your account gives you an easy and convenient way to shop, track your shipments, and receive emails about your order, new collections, sales and promotions, and exclusive events.
HOW DO I CHANGE MY ACCOUNT PASSWORD?

Accessing your account at oshoplin.com is just as simple as no password is required to access your account. Just write your email, and use the login code sent to you inbox to access your account. Its just simple as that.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Yes you can. To view or check your orders, you will need to create new account using the same email used while placing your order.
HOW DO I UNLOCK MY ACCOUNT IF IT'S BEEN LOCKED?

Please chat with us or send us an email to cs@oshoplin.com.

PAYMENTS

WHEN WILL I BE CHARGED?

You will be charged when your order has shipped.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We currently accept the following payment methods based on your location:

Egypt

  • Credit and Debit Cards (Visa - MasterCard - American Express - Meeza)
  • valU (Buy Now, Pay Later)
  • Smart Wallets such as Vodafone Cash, Orange Cash, etc...
  • (1) Cash on Delivery (COD)

Kingdom of Saudi Arabia, United Arab Emirates, and Qatar

  • Credit/Debit Cards (Visa - MasterCard - American Express - Mada)

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(1) Cash on Delivery (COD)

Oshoplin accepts payments at your doorstep. To provide our customers with the best quality of service, delivery agent shall collect your order total amount before our customers can open their parcel. For your convenient, you have 21-day return window from order date to request a return. To know more about return and refund, please visit Returns & Refunds. Cash on Delivery service is subject to extra fees.

The Cash on Delivery payment method requires an additional non-refundable fee of EGP100. It will be added to your order total automatically after completing your order.

Your 100% satisfaction comes in the 1st place to Oshoplin Store. If you need help, please contact us at cs@oshoplin.com or chat with us SUN-THU 10am to 10pm.
WHY ISN'T MY PAYMENT GOING THROUGH?

Make sure that your billing name and address match the credit card you're using for payment. We reserve the right to cancel any order that does not match these criteria. If you're still having trouble, please contact us.
HOW MUCH WILL I BE CHARGED FOR TAX?

All prices shown already includes all taxes.

All the advertised prices for products displayed at oshoplin.com are inclusive of any Taxes/VAT in accordance with Delaware, United States.

SALES & PROMOTIONS

WHAT IS FINAL SALE OR CLEARANCE?

Merchandise marked 'Final Sale' or 'Clearance' will not be restocked and may not be returned or exchanged.
MY PROMOTION CODE ISN'T WORKING, WHAT'S GOING ON?

To redeem a special offer at oshoplin.com, enter your promo code while in your shopping cart or during checkout. After entering the promo code, adjustments will be made to eligible products and will be displayed in your order summary. If you're having trouble, make sure to double check that the terms of the promotional code you're using are eligible with the items you have in your cart.

Still having trouble? Please chat with us, or send us an email.

To stay on top of oshoplin.com offers and promotions, just subscribe to our emails.
CAN I USE MORE THAN ONE PROMOTION CODE ON AN ORDER?

Only one promotion code can be applied per order, unless stated differently.

SHIPPING

WHEN WILL I RECEIVE MY ORDER?

We ship Sunday through Thursday excluding holidays.

Free Standard Shipping: Orders are shipped on business days (SUN-THU) from our warehouses excluding holidays. Orders placed using free standard shipping will be processed for shipping within 1-2 business days, and delivery expected within 3-4 business days to Egypt, and 5-6 business days to KSA, UAE, and Qatar. Shipping restrictions may apply.

Fast Shipping: Orders are shipped on business days (SUN-THU) from our warehouses excluding holidays. Orders placed using fast shipping and completed before 5pm, will be processed and shipped same day, and delivery expected within 1-2 business days to Egypt, and 3-4 business days to KSA, UAE, Qatar. Orders placed after 5pm, shall be shipped next business day. Shipping restrictions may apply.

International Shipping: In case of shipping internationally, please allow an additional of two business days processing time.

IMPORTANT NOTE: Estimated delivery dates are estimates only and are not guaranteed. For more about shipping policy, please visit oshoplin.com.

Please note, during high volume times such as holidays and special sales, there may be a delay in order processing. Your order is important to us, so, rest assured that we will be working hard to process your order as fast as possible. For any help, please chat with us, or send us an email.
DO YOU OFFER FREE SHIPPING?

Yes. oshoplin.com offers free standard shipping on all orders. This promotion applies to deliveries within Egypt, Saudi Arabia, the United Arab Emirates, and Qatar only. Shipping restrictions to some destinations may apply.
CAN I CHANGE THE SHIPPING ADDRESS?

Yes, you can change the shipping address since the order still under processing.

Since your order have entered the shipping process, unfortunately, you won't be able to change the shipping address.
WHERE DO YOU SHIP?

Currently, we ship to Egypt, Saudi Arabia, the United Arab Emirates, and Qatar only. Shipping restrictions to some destinations may apply.

RETURNS & REFUNDS

WHAT'S YOUR RETURN POLICY?

Your 100% satisfaction is important for us. Oshoplin’s Return Policy is to issue a refund for qualified merchandise returned in original, unused condition within 21-day of your order date for most items, exceptions stated below. Items must be unworn and tags must be attached. Gift cards, fragrance, beauty, and lingerie items are not eligible for a return, exchange, refund or credit. Once a return is received, it takes 7-14 business days to process your return, in addition to 3-5 business days for the refund to be credited to the payment method used at the time of purchase.

Orders placed using Cash on delivery payment method shall receive their refund via any Smart Wallet of your choice. Oshoplin.com can not in anyway refund cash with our shipping company representatives.

Please note, items marked Gift Cards, Fragrance, Beauty, and Lingerie items are not eligible for a return, exchange, refund or credit.
WHO IS RESPONSIBLE FOR RETURN SHIPPING FEES?

Customers are responsible for return shipping fees. 

When a return is approved, we shall deduct the shipping fees from the returned item(s) total amount, then process your refund within 1-2 business days after approval.

In case of rejection, we will send back the returned item(s) to the same address within 1-2 business days. Return shipping fees for orders delivered in the following countries for each return shipment shall be as follow:

  • For orders delivered in Egypt is EGP200 L.E.
  • For orders delivered in Saudi Arabia is SAR40.
  • For orders delivered in United Arab Emirates is AED40.
  • For orders delivered in Qatar is QAR40.

If you want to know more about why your return item is rejected, please chat with us or contact us at cs@oshoplin.com.

IMPORTANT NOTE: To the maximum satisfaction of Oshoplin.com customers, we, at most cases approve the return item(s), however, customers must ensure the returned items are according to Oshoplin.com Return Policy and eligible for return in order to avoid return shipping fees.
CAN I EXCHANGE A PRODUCT?

You have to return your item 1st. The fastest way to ensure you get what you want is to return the item you have intend to exchange within 21-day of your order date, and once the return is accepted, we'll then send you the new item.
HOW CAN I RETURN MY ITEM(S)?

To start a return, please click here to visit Your Account, and choose your order. Customers can also contact us at cs@oshoplin.com for any clarifications related to a return. When your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. In most cases, and for our customers complete satisfaction and convenience, an agent will pick-up the items requested for return from your doorstep. Items sent back to us without first requesting a return will not be accepted. 

How to start a return?

  • Visit Your Account.
  • Choose Your Order.
  • Follow the instructions and select the items you want to return.
  • Once your request is approved, you will get a confirmation email with return guidelines.

You can always contact us for any return question at cs@oshoplin.com.
WHAT IS FINAL SALE? CAN I RETURN FINAL SALE ITEMS?

Items marked 'Final Sale' and/or 'Clearance' may not be eligible for return or exchange.
WHAT IF I DON'T HAVE A RETURN SHIPPING LABEL?

To have a return shipping label, 1st, you have to request a return, then when your return is accepted, we’ll send you a return shipping label. 

To request a return, please chat with us at oshoplin.com or contact us anytime at cs@oshoplin.com.
WHAT IF I RECEIVED A DAMAGED OR DEFECTIVE ITEM?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive wrong item, so that we can evaluate the issue and make it right. To start a return, please click here to visit Your Account, and choose your order.

A return for any damaged item shall be requested within 2 maximum days from receiving your order.

You may place an order for the replacement item(s) however, availability of replacement item(s) is not guaranteed.

CONTACT

HOW TO CONTACT OSHOPLIN.COM STORE FOR SUPPORT

You can contact oshoplin.com through our live chatting support, or contact us page, or send us a WhatsApp Message.

We will be happy to assist you.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Customer Support

We are online SUN-THU 10am-10pm, SAT 12pm-5pm Cairo Time.

Send a message

cs@oshoplin.com